Unified customer database
One record per customer across sales and service, searchable by name or mobile.
Industry solution · Two-wheeler dealerships
The only all-in-one platform built for Hero/Honda/TVS/Bajaj sub-dealers.
From the first enquiry to the delivered, invoiced, follow-up-scheduled service — on one system your whole showroom team already knows how to use.
Connected modules
Sales, service, inventory & accounts
Built-in roles
7 showroom roles, permission-controlled
Data isolation
One private database per dealership
Sales & customer pipeline
A CRM built around a showroom floor, not a generic “deal”.
One customer record spans sales and service, searchable by name or mobile, so nobody re-types a customer’s details the second time they walk in.
Guided enquiry pipeline
New → Follow-up → Test Ride → Quotation → Booked, with “Lost” reachable at any stage and a required lost-reason.
Appointment scheduling
Test rides, showroom visits and callbacks, with reschedule history preserved — never lost on cancel-and-recreate.
Follow-up outcome tracking
Interested / Callback / Not reachable / Converted — drives every staff member’s daily “who do I call today” list.
One-click WhatsApp outreach
Logged automatically to the customer’s communication history.
“My Work” dashboard
Assigned enquiries, overdue follow-ups and today’s appointments in one place for every salesperson.
Vehicle catalog & stock
Know exactly which physical unit is where — down to the chassis number.
Full model catalog
Brands, categories, spec sheets and unlimited colour/feature variants per model.
Automatic on-road pricing
Ex-showroom + RTO + insurance + accessories, calculated automatically.
Chassis-level stock tracking
By unique chassis and engine number — know exactly which physical unit is In Stock, Allotted, Sold or a Demo unit.
New / Featured / Offer flags
Plug straight into your public website’s homepage.
Service & job cards — the core of the platform
A guarded workflow. A card can’t skip a stage.
Delivery is blocked until every required check — washed, test ride done, complaints resolved, customer briefed — is genuinely true.
Received
In Service ⇄ Parts Wait
Quality Check
Ready
Delivered
- ✓A card can’t skip a stage, and delivery is blocked until every required check — washed, test ride done, complaints resolved, customer briefed — is genuinely true.
- ✓Digital vehicle check-in: odometer, fuel level and condition captured against every visit.
- ✓Structured complaint logging per job card, with priority and safety flags, independently trackable to resolution.
- ✓Mechanic task assignment — a mechanic sees only their own assigned work, nothing else.
- ✓Multi-version customer estimates with item-level approve/decline before work starts.
- ✓Full stage-by-stage audit timeline on every job card — who changed what, and when.
- ✓Automatic free-service entitlement tracking per vehicle.
- ✓Invoicing pulls line items directly from the job card, computes GST, and auto-schedules the next service date and odometer target.
- ✓Post-service feedback capture (1–5 rating) closing the loop on every visit.
Inventory & spare parts
A stock ledger that never drifts from the storeroom.
- ✓Spare parts and consumables master with reorder-level flagging so low stock is visible before it becomes a problem.
- ✓Purchase orders and vendor receiving, feeding a fully traceable, append-only stock ledger — every unit’s movement history is permanent and auditable.
- ✓Spares used on a job card are deducted automatically at invoicing — no manual double-entry, no drift between what’s billed and what’s in the storeroom.
Complaints & SLA management
Nothing quietly slips through.
- ✓Dedicated ticketing for customer complaints, separate from routine service issues.
- ✓Automatic SLA clocks by priority — Urgent 4h / High 24h / Medium 48h / Low 72h.
- ✓Automatic hourly escalation on anything running late, so nothing quietly slips through.
- ✓Full reopen history — a recurring issue stays linked to its original ticket instead of scattering across new ones.
Accounts & day-to-day finance
Books that always show the full history — never a silent delete.
Your own dealership website, built in
Most DMS tools stop at the back office. This one doesn’t.
Your own branded subdomain
Every dealership gets its own public-facing website — no separate web team or hosting needed.
Content, managed from one place
Pages, blog, homepage slider, testimonials and photo galleries, all managed from the same dashboard your staff already use.
Forms that feed the CRM
Contact, enquiry, test-drive and service-booking forms on your public site feed straight into your CRM as real leads — no separate inbox to check.
Multi-branch, multi-role
Built for a real showroom team — seven roles out of the box.
Each role sees exactly the screens their job needs, nothing more. Fine-grained, per-action permissions are controlled directly by the owner or manager — no developer needed. Dealer groups running more than one showroom are supported natively.
Owner
Manager
Sales Executive
Service Advisor
Mechanic
Accountant
Receptionist
How BikeDMS is different
Not adapted from a generic CRM or accounting tool.
Built for one job, not adapted from a generic CRM.
Every screen — the enquiry pipeline, the job-card stages, the delivery checklist — reflects how a two-wheeler service bay and sales floor actually run, not a generic “deal pipeline” bent to fit.
One system from lead to loyalty.
A customer who fills out a form on your website becomes a CRM enquiry, becomes a sale, becomes a service history, becomes a renewal reminder — without re-typing their details into three different tools.
A real audit trail, not just data entry.
Every status change, price edit and cancellation is logged with who, when and why — and the workflow itself blocks mistakes generic tools let through, like delivering a bike with unresolved complaints.
Your public website comes with it.
Most DMS tools stop at the back office; BikeDMS gives every dealership its own branded website that feeds leads directly into the same system your staff use, with no integration work.
Staff see only what their role needs.
A mechanic can’t see another mechanic’s job cards; a receptionist can log a complaint but not touch accounts — access control set up in minutes by the owner.
Try it live
Log in and click through a real dealership.
No sales call required first — explore the enquiry pipeline, job cards and dashboard yourself.
Questions, answered
BikeDMS frequently asked questions.
A lead can move to “Lost” from any pipeline stage, but a lost-reason is required — price, competitor, finance rejected, and so on — so the pipeline stays honest instead of enquiries silently disappearing.
No. The service workflow — Received → In Service ⇄ Parts Wait → Quality Check → Ready → Delivered — is guarded, and delivery is blocked until every required check is genuinely complete.
Yes. Spares used on a job card are deducted automatically at invoicing, and the invoice auto-schedules the vehicle’s next service date and odometer target — no manual double-entry.
Complaints run on automatic SLA clocks by priority (Urgent 4h / High 24h / Medium 48h / Low 72h) with hourly escalation on anything running late, and a full reopen history if the same issue recurs.
Yes — BikeDMS supports multi-branch dealer groups, with seven purpose-built roles and fine-grained, per-action permissions the owner or manager controls directly.
No. Every dealership’s data lives in its own private, isolated database, never mixed with another dealer’s.
Ready to run your dealership on one system?
See the live demo, then tell us your branch count and roles — we’ll map the setup to your showroom.